Appointments: You can make an appointment by calling me at 503-213-3872 or emailing me at erin@erindurst.com. Typically, we will speak on the phone briefly about your therapy needs and treatment concerns prior to our first session; if you wish to wait until we meet to talk about this, that’s fine, too. Appointments cancelled with under 24 hours notice may be subject to a cancellation charge. Most appointments are 50 minutes long.

Telephone and Crisis Contacts: You may reach me by phone and leave a confidential voicemail at (503) 213-3872. I will return your call as soon as possible, generally within 24 hours. If you’re experiencing an emergency, call 911 for immediate assistance. Crisis mental health support is available in Multnomah County at (503) 988-4888 and in Washington County at (503) 291-9111.

Privacy and Confidentiality: Privacy and confidentiality are important to me. The information shared and discussed in session will remain confidential excepting when I am required by law as a mandatory reporter to disclose suspected child or elder abuse or neglect. Other exceptions include: 1) Reporting imminent harm to client or others; 2) Reporting information required in court proceedings or by a client’s insurance company, or other relevant agencies; 3) Providing information concerning case consultation or supervision; and 4) Defending claims against myself. In all other circumstances, I will seek specific permission from you to exchange information with another party, such as a doctor, teacher or family member. A release of information will be provided for you to review and sign.

Electronic issues: Email is a convenience for many people. I am happy to use email to communicate with you about appointment times and other general matters. More complex therapy issues are better served by speaking directly.  Please be aware that the confidentiality of information communicated via the Internet cannot be assured. 

I want you to know that you have rights as a client receiving mental health services. You have the right:

• To expect that as a Social Worker, I have met the expectations for training and education required by state law and the State Board of Clinical Social Workers.
• To request records and information from the Board pertaining to my credentials
• To file a complaint with this agency or the Board
• To know fees in advance of receiving services
• To be assured confidentiality except in specific circumstances outlined in my Consent to Treat form
• To be treated fairly and respectfully, free of discrimination based on race, gender, ethnicity, religion, or any other category.